Fern River Policies
Office Hours
9:00 a.m. to 5:00 p.m.
Policies
Booking
Reservations are charged a 50% deposit at time of booking. Visa, American Express, Discover and MasterCard are accepted.
Check in
Check in starts at 3 pm. You will be emailed 24 hours before your arrival check in instructions.
How To Check In:
*The morning of your stay your card will be charged the balance. If you need to use a different card please let our office know the day before.
*Arrive
*Go to 2 story building to the right at bottom of drive way that says " OFFICE"
*Look below the window for a redwood beam that has Check in Packets.
*Find the one with your name
*Read the instructions in case you forgot what to do
*Sign the registration card
*Take the Map it will tell you how to get to your cabin , the Wi-fi passwords and and unique details about your cabin
*Drop the Signed Registration card into the registration box to the left of the window
* Take your key and Enjoy Fern River!
The guest checking in for your party must be at least 18 years old. Any balance is due at check in. A valid photo ID and credit card or debit card is required.
The guest checking in is responsible for any of their guests actions and any damages to the cabins will be billed to the credit card on file. Cash payment is accepted with a valid credit card on file. If there has been a prior authorization there is no security deposit due. Without a prior deposit cash paying customers are required to host a $100 cash security deposit. Check in daily starts at 3pm . If you would like an earlier check in it may be possible for the staff to accommodate you, please call in with your request after 11am the day of your arrival.
Check out
Check out is 11am
Late Checkout if available is $30 and is at 1pm
There are no refunds for early departure
Cancelations
Reservations made by email, phone, OTA or directly.
If canceling within 24 hours of making a reservation no charge will be due. Any prepaid deposits will be refunded.
Reservation cancellations under 30 days to arrival will forfeit the prepaid deposit. Reservations more than 30 days from arrival are subject to a 10% fee .
Online travel agent such as booking.com/ Expedia ect, please call the company and request cancelation through them directly. We are not able to cancel reservations made through a third party.
Group Reservations
For groups with 3 or more cabins rented any prepaid cabin deposits will be forfeit.
If you are worried about a situation that may cause a late cancellation we recommend looking into travel insurance.
Modifications
As a courtesy if you need to change your dates and Fern River has availability on the dates you are looking for a one-time date change will be accommodated with 2-week notice. This does not apply to special events or group reservations. And upon a date change any deposit becomes nonrefundable.
Shortening a reservation.
If your reservation is more than 30 days out, you may be able to shorten a reservation but it may not be less than the minimum stay requirements in effect when you made the reservation. If it is under 30 days to your reservation shortening a stay is not allowed. Subletting or placing someone else in your cottage for the remaining days is not allowed.
Extra Guests
Fern River strives to maintain a peaceful atmosphere with limited guests onsite. If you would like to have extra day guests, please make arrangements with the office ahead of time. If you want to host a special event, please contact our event coordinator for event packages. We do not allow gatherings onsite without prior permission, and large groups are disruptive to other guests. Extra overnight guests are $15 per guest and each cabin does have a maximum occupancy.
Smoking
Is not allowed within the cabins or event grounds. You may smoke outdoors and around any of the smokeless ashtrays around the property. Please dispose of your ashes in the outdoor trashcans and not within the cabins. Guests with evidence of smoking indoors will be billed $500 for necessary cleaning.
Pets
We welcome ADA service dogs. All other pets are not allowed onsite. Pets found onsite will be billed $50 per night. We love animals ourselves but have our own resident animals and have had prior damages to cabins. So at this time we do not accept animals.
FERN RIVER AMENITIES
Escape the hustle and bustle of everyday life and immerse yourself in the peace and beauty of Fern River Resort! Marvel at the stunning night sky, cozy up by the campfire pit, and take a hike through the heart-opening nature of the giant redwood trees. Make memories that will last a lifetime as you explore the favorite parts of our property.
I Do under the Redwoods
Heart opening nature
Giant Redwoods
THE NIGHT SKY
Central fire Pit
Private River Beach
My family and I have now stayed at the Fern River resort three years in a row. Once during a very hot summer, and twice over the winter holidays. All three visits were in the same cabin. The cabin was immaculate, clean, and beautifully furnished on all three occasions. The kitchen is fully equipped, with a Safeway market just minutes away. We drove in from San Francisco, stopped for groceries, and set up like a second home for four days. The resort itself is stunning, with beautiful river views. Nearby restaurants are charming, inexpensive, and very friendly. Our kids absolutely love Fern River. We plan on returning every year for as long as they're open. 10/5 stars. An excellent value.
Fern River Resort really made my 28th birthday that much more special! My boyfriend and I were visiting up from Santa Barbara and looking for a cute place to stay and celebrate for a couple nights, we're so happy we did! It was truly adorable. I loved how eco-friendly it was, between the plastic free shampoo, conditioner, and body wash provided, and I'm happy they don't throw away textiles as much as a normal resort by having pre-stained and sanitized rags dedicated for things that will stain. We stayed in Cabin 2 and it was even better than the photos! The TV was updated from the photos on their website and the coziness in the room was something the photos couldn't capture. There was a small river behind all the cabins and a beautiful open reception area among the redwoods with patio lights. The woman working the front desk even helped us pick apples from the tree by the open area! At night, there were multicolored lights hitting the trees around the cabins and office, making it even more magical. I highly recommend staying here, it was everything I could want from a cozy cabin redwood adventure!
This little nestled cozy resort is next to the red wood forest. In fact the cabins are in between some redwoods. The river is so close.
At night the river sounds so amazing. It's extremely quiet and it feels like your camping without having to actually camp!
The place was super clean and there was even a kitchen. We ended up buying some food in SF. We got to reheat it to perfection and sit next to the fireplace.
At night the stars lit up the sky and everything was perfect. I highly recommend the stay.
